Eko Electricity Distribution Company has ushered in the New Year by opening four (4) additional Customer Complaint Centres (CCC). This move is to make for speedy dispensation of customer complaints and consolidate on its identity as the leading customer-centric utility company in Nigeria.
L-R: Engr. Jude Dim, Island District Manager; Sulaiman Aledeh, AGM Media and Communications; Wola Joseph, Chief Legal Officer; Engr. Adeoye Fadeyibi, Managing Director/CEO, Iyiola Ezichi, Head Customer Care. EKEDC team at the unveiling of the Customer Complaint Centre in Ajele*
These new centres bring to sixteen (16) existing customer complaint centres within its distribution network. The centres are expected to address issues relating to Billing, Metering, Power Supply, faults and other general service enquiries.
The Customer Complaints Centres that were unveiled are in Ajele, Ajah, Satelite Town and Ijesha.
While unveiling the new centres, Engr. Adeoye Fadeyibi, MD/CEO of EKEDC, described the development as another demonstration of EKEDC’s avowed commitment to offering quality and excellent customer service in line with standard best practices. He revealed that the new clusters will help the company stay ahead and give it the curtain edge in its swift and accelerated resolution of customer complaints.
Fadeyibi also promised that the Company will continue to enhance the work environment of staff and improve the centres as part of its commitment to promoting a work culture of learning and high performance which will, in turn, optimise functions to meet with customer expectations.
The centre in Ajele is located at 118 Lewis Street, Lagos Island. The Ijesha centre is located at 262 Ijesha Road, Ijesha. Its customers at Ajah can find the new centre at 5 Jinadu Street, Thomas Estate and those at Satelite Town have theirs located at 30 Community road.
The event was attended by members of staff across the various unit of the company.
Recall EKEDC had opened five Customer Care Units in 2019 with one in Parkview Estate on Ige Shunubi street.